Cancellation policy

Shimmering Ivory do not issue refunds on bookings for fitting or design appointments. We are a small business and it is extremely difficult for us to absorb these costs. Our appointments require pre-planning, including ordering supplies and tools, booking staff so when clients ask to cancel or reschedule, we lose money. Also other potential clients are missing out on appointments.

If you book an appointment for a fitting or design consultation and later become unable to attend, we will gladly offer you a credit note if you notify us at least 15 days before the class. For example, if your appointment is on 15th Dec, you must contact us by 1st Dec in order to receive a credit note.  After the cut off date for your appointment, we are unable to offer credits of any kind or honour reschedule requests.

 Unfortunately we cannot to make exceptions to our policy, including for reasons of illness, travel, or family emergency. 

 Late policy

We suggest that you arrive at the appointment on time or notify us if you are going to be late. If you arrive more than 15 minutes late we may not be able to go ahead - this will be at out discression. Please inform us if you are running late. Appointments start promptly and we have a lot of things to cover . It is important everyone is puntual as it is inconsiderate to the other clients if we have to make them wait.

 General

 *Liability. Our liability is only for the cost of the appointment. If the appointment is cancelled  clients are liable for any costs incurred including materials purchased in advance, travel or accommodation. We are not liable for any accidents or injuries that may occur whilst you are in the appointment and in our property.

 *Pricing: we reserve the right to alter our pricing at any time and the prices are current at the time of booking. We are under no obligation to issue a refund or gift voucher for any appointment booked outside an offer or sale we are holding.

 *You are strictly prohibited to use any of the designs, photography or materials from our company for your own business

 *By viewing our website or placing an order you are agreeing to our Terms & Conditions.

 Privacy Policy 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shimmeringivory.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at This email address is being protected from spambots. You need JavaScript enabled to view it. by mail using the details provided below:

Privacy Compliance Office  

Shimmering Studio,
Peters Green Hall,
Chiltern Green Rd,
Luton LU2 9QD, UK